What is a WhatsApp chatbot and why is it needed
What is a WhatsApp chatbot and why is it needed
Blog Article
WhatsApp has remained the most popular messenger for many years. According to Statista , the total number of WhatsApp users in 2022 was 2 billion worldwide. The audience in Russia is 74 million .
Every customer-oriented business is present on WhatsApp today, but not all of them do it in the most efficient and convenient way, for example by using chatbots.
Today we will talk about chatbots for Uruguay WhatsApp Number Database – what they are, why they are needed, why you should connect them today.
Why Use WhatsApp Chatbots in Your Business?
WhatsApp chatbot has many different uses. Here are just the most popular ones:
Automate responses to repetitive questions
Sending out newsletters with useful information (with the user's consent).
Conducting quizzes and other games to increase loyalty and revenue.
Automate the booking of Uruguay WhatsApp Number Database services by clients, such as a table in a restaurant.
Making a deal – assistance in placing an order, choosing the product and delivery time.
Not all the benefits of chatbots are obvious, but this tool can positively influence the internal processes of any company from any industry.
It is worth connecting a WhatsApp chat bot if you want to:
Instantly respond to incoming requests, regardless of the time of day or day of the week.
Increase the number of processed customer requests and, consequently, increase the number of sales.
Free operators from unnecessary workload. Without the need to answer standard questions all day, employees will be less susceptible to burnout. They will also have energy and time to solve more complex, strategic problems.
WhatsApp is the most popular messaging app on the planet. This means that customers are more likely to contact you there. By implementing a chatbot into your Uruguay WhatsApp Number Database channels, you can maintain a consistently high level of service, strengthening your brand and increasing loyalty.
What types of WhatsApp chatbots are there?
WhatsApp allows you to integrate the same types of chatbots as other messengers:
A smart bot, for example, integrates with artificial intelligence (AI) and allows it to mimic real human speech as much as possible. However, connecting a bot with AI will be the most expensive and take the longest. A prompter bot will allow the client to formulate a request more accurately, and the operator to write a response. A script bot will guide the client through clarifying questions and allow typical cases to be resolved without involving an operator.
Each chatbot solves its own problem, so when choosing a digital assistant for your company, you should only start from the internal goals of the business.
Examples of WhatsApp chatbot usage by Weber clients
Weber's clients include many Uruguay WhatsApp Number Database chatbot fans who use this tool to achieve their business goals.
Here are just a few of them:
Tele2 connected the chatbot at the beginning of 2021. Today, the chatbot processes 9 thousand requests daily, receiving 58% of all customer requests through digital communication channels.
faced an unprecedented increase in incoming messages during the pandemic, receiving up to 70 thousand requests per day at its peak. Connecting a chatbot and an additional WhatsApp business account allowed the company to cope with the flow of requests without compromising the quality of service.